TableSolutionTableSolution
Features
Reservation and Table Management SystemCustomer Relationship ManagementAnalyticsIntegrations
EN
Log In
TableSolution
Log In
Stories

【Blog】How Novel Coronavirus has an Impact on Restaurants and How We Can Support Our Clients – TableCheck CEO Yu Taniguchi

Hero Banner

Thank you for Being a part of our TableCheck Community.

First, I wish to express my sympathy to those who are suffering from Novel Coronavirus (COVID-19) and to all the restaurant businesses who are affected by the nature of the pandemic.

Cities have become deserted and events from graduation ceremonies to high school baseball tournaments have been cancelled since the government adamantly requested people to stay home unless it is inevitable.

This is also heavily affecting the hospitality industry in numerous ways.

To comment about the data, we are paying close attention to the decrease in number of reservations made at restaurants. The cancellation rates have been increasingly at a notable rate.

Below is the data showing how the spread of Novel Coronavirus is affecting the restaurants.

*Reservation and cancellation rates per restaurant will be updated every Wednesday.

1. Graph which shows the drop of reservations made per restaurant impacted by Covid-19

  

2. Graph which shows the decrease in the average number of reservations made impacted by Covid-19

As our data shows, the number of reservations made per restaurant has heavily decreased. An average number per restaurant in 2020 was shifting around 15 reservations, which dropped to 9.6 reservations / day on March 18 while it was around 20.1 reservations / day In March 2019.

3. Graph which shows the increase in cancellation rates impacted by Covid-19

Additionally, cancellation rates have doubled compared to last March. It averaged 18.2 percent on March 18, compared to around 10 percent in las March.

* The data above is an aggregation up until March 18, 2020.

* The dotted line in the above graph is the count of reservations at the time of collection. The number of reservations and cancellations may be updated over time.

4. Graph which shows the increase in cancellation rates per different party size impacted by Covid-19 from January 2020 to March 11th, 2020

We suspect that the large amount of cancellations is sourced from the festive season of March with lots of farewell and welcome parties. Cancellation rates for reservations for parties of six or more have rapidly increased in response to the official government statement suspending large events. The cancellation rate for reservations for parties of six or more has rapidly increased by 1.5 times and Reservations for parties of ten or more, increased by 3.6 times compared to the beginning of January. However, reservations for smaller parties, two or less, we have been witnessing a decrease in cancellations.

*Contact Mochizuki or Niki in Public Relations at pr-jp@tablecheck.com for more information about those data.

*The data collected and represented above has been sourced by restaurants who are currently using TableSolution.

To all restaurant owners and those in the hospitality industry that have been impacted by the outbreak of Covid-19

Both the government and privately-owned businesses have announced their will to support restaurants. We strongly believe that it would be essential for restaurants to receive the support and assistance they need as early as possible.

Please read “METI’s Support Measures for Companies Concerning the Impacts of the Novel Coronavirus Disease” Which can be found on the website of Ministry of Economy, Trade and Industry.

You will be able to find valuable information to maintain your business.

Various management consulting services are available and support measures for financing and improvement of business environments Have been set forth.

We are all experiencing difficulties in our lives with uncertainty. However, we would like to provide support for restaurants who need it. We are praying for things to turn around and go back to how it was before. We sincerely wish the safety of those who work at restaurants as well as our diners. We want to stay resilient and come out strong by the time we defeat this pandemic.

Lastly, to consumers,

What we can do for the food-service industry during these “extenuating circumstances”.

We should follow through safety management and think about what each of us can do, and let’s support our beloved restaurants together so that they can continue their businesses.

Yu Taniguchi,
CEO
TableCheck

About the Author

Graduated from Kanda Institute of Foreign Languages, major in English. Joined the Hotel Chinzanso Tokyo in 2005 (formerly The Four Seasons Hotel.) Joined TableCheck in 2016 after a successful career history of over 10 years in Japanese and Western restaurants.

NEXT
New Year’s holiday of TableCheck HQ in 2019 - 2020

See More

New Year’s holiday of TableCheck HQ in 2019 - 2020

1 min read

Interesting Stories from Inside the Restaurant

Start using TableSolution today

Let TableSolution manage your restaurant while you focus on growing your business

Site Map
FeaturesOur ClientsResources
Contact Us
Follow Us