Case Studies

TableSolution helps restaurants in all categories achieve outstanding success, from hotel dining to rooftop beer gardens. Discover how you can adopt TableSolution's best practices to deliver a new standard of customer service.

Higashiyama Garden

“Our business model differs from other restaurants, but TableSolution has found a way to cater to our unique needs.”

  • Digitized all information making information accessible anywhere anytime
  • Consolidated both restaurant and bridal reservations in one place
  • Prepare and strategize when reservations are made

Restaurants

Higashiyama Garden, THE STYLE restaurant SORA

Category

Restaurant, Wedding Venue

New Otani: View & Dining The Sky

“Online reservation made it possible for customers to book 24/7”

  • Online reservation system allows guests to reserve 24/7
  • Collect and analyze customer data for marketing and promotional purposes
  • Digitized customer information can be shared across stores

Restaurants

VIEW & DINING THE Sky

Category

Buffet

le sputnik

“They have everything we need for both CRM and online reservation, and it can be customized to fit our operation.”

  • Online reservation allows staff to focus on serving in store customers rather than taking reservations
  • Customer visit history and preferences recorded allowing chef to create tailored, unrepeated menus
  • Multilingual support reduces communications problems during reservation

Restaurants

le sputnik

Category

French restaurant

Jillion Co.

TableSolution really listens to our desires and needs and quickly turn them into reality. That’s why I decided to work with them.

  • SMS reservation reminders sent to customers to reduce loss of sales
  • CTI allows staff to identify caller instantly
  • POS integration automatically documents customer order history and spending

Restaurants

Taishu Bistro Jill, Taishu Bistro Ni Jill, Sakaba Shinatora, etc.

Category

Bistro

Zetton Beer Gardens

“TableSolution has the perfect online reservation system, our booking ration has increased by 20%, and seating utilization is 1.5 times higher!”

  • Flexible customization enables a smooth end-to-end diner experience
  • Automatic seating features reduce staff’s workload
  • Speedy development and implementation reduces inconveniences for staff and customers

Restaurants

Aloha Table BBQ Beer Garden, Jinnanken Beer Garden, The Bund Beer Garden

Category

Beer Garden

HUGE

Uses TableSolution to automate customer recognition during phone calls and increase engagement.

  • Online reservation rate doubled from 20% to 40% of total.
  • SMS reminders have reduced customer cancellation risk.
  • Phone integration allows instant recognition of customer and visit history.
  • Search and filter customer data to accurately target marketing communication.

Restaurants

Hacienda del Cielo, Restaurant Dazzle, Rigoletto

Category

Mexican, Italian, Japanese

EVER BREW

Switched from a third-party system in order to "attack the market," acquire new customers, and increase bookings.

  • Easy reservation user interface to reduce error and opportunity loss.
  • Dinner bookings after 8:30 have doubled.
  • Optimize table allocation using fine-grained seating rules.
  • Acquire international customer bookings using full 8-language support.

Restaurants

Delirium Cafe Tokyo, Belge Aube, Brasserie St. Bernardus

Category

Belgian Beer Bar & Dining

Baycrew's Group

Greatly increased booking rate while simultaneously replacing phone-based and manual labor with online reservations.

  • Replaced phone answering with online booking and automated phone booking (Miseban).
  • Seated 18,303 customers in 3 months via online booking.
  • Achieved 311% booking increase using only online reservations.
  • Restaurant doubles seating capacity in the next year, given its demonstrated success with TableSolution.

Restaurants

The Rooftop, Farmshop

Category

Beer Garden

Zetton

Dramatically cut workload to handle reservations from third-party media sites, using TableSolution's aggregation technology.

  • Cut costs in half by switching to TableSolution.
  • Reduced daily work burden by utilizing TableSolution's reservation aggregation features not available elsewhere.
  • Evaluated several reservation systems and chose TableSolution for its best-in-class feature support.
  • Realized a smooth migration to TableSolution from the previous system.

Restaurants

Grigio la tavola, Jinnanken

Category

Italian

TableSolution CEO

TableSolution is the dining experience breakthrough your customers have been waiting for.

  • TableSolution was built via the feedback of hundreds of restaurants.
  • Delivering a continually improving app via the cloud.
  • Making the "Best Dining Experience" into reality.

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