Case Study

EVER BREW

TableSolution can do more than any other reservation system we've tried. More than simply taking reservations, TableSolution helps us to attack the market and acquire new customers.

Director, Delirium Cafe Ginza, Akira Furukido

With over 40 varieties of Belgian beer on tap, EVER BREW's restaurant brands including Delirium Cafe, Belge Aube, and Brasserie St. Bernardus are eager to expand their vibrant dining and drinking experience to a wider customer audience. Their existing reservation system lacks key guest management features to acquire new customers. Can TableSolution help EVER BREW to "attack the market" and earn new business?

The Challenge: Upgrade from a simple "reservation book"-type app to TableSolution

EVER BREW had initially chosen to use the simplest reservation system option available, but soon found its feature-set far to limited to cover their operations and marketing needs.

The Switch: A surprisingly smooth transition from the existing system.

Initially the staff was skeptical about any change, but once they got their hands on the advantages of TableSolution's features and customization became clear. With assistance and training from TableSolution's world-class 24/7 support team, the system migration was completed quickly and without error.

Result: Dinner reservations after 8:30pm have nearly doubled; significant rise in group reservations via web

With focused marketing campaigns, EVER BREW is now able to acquire and retain a strong customer base. Switching to TableSolution has also eliminated system bottlenecks, such as the ability to automatically join several tables together to accomodate large groups.

Next Steps: Welcoming international guests

In preparation for a major tourism increase in Japan leading up to the 2020 Olympics, EVER BREW sees TableSolution's 8 language multi-language support as a key asset to cater to guests in their native tongue.

EVER BREW's Favorite Features

Online Reservations (TableCheck)

The TableCheck online booking platform creates an easy, hassle-free customer reservation experience linked directly from EVER BREW's restaurant homepages. If a given restaurant location is fully-booked, the system will automatically recommend available seating at nearby locations.

Multi-language Support

EVER BREW is eager to host an increasing number of international guests leading up to the 2020 Tokyo Olympic Games. TableSolution offers full support in 8 languages, including English, Chinese, Korean, Spanish, French, Italian, and German, and enables customer communication and marketing in their native tongue.

Unbelievable Customization

EVER BREW can customize TableSolution to handle fine-grained patterns for online booking, including seating order, table grouping, the pace at which guests arrive, and alternate floor layouts. EVER BREW can control which menu courses are offered online, with time and date range limits, daily inventory limits, and more.

About EVER BREW

With the concept "The circle which connects people with food", EVER BREW operates a Belgian beer wholesale import business and several brands of Belgian beer-themed restaurants in Tokyo, Japan.

Beyond just serving rich varities of beer and great meals, EVER BREW venues host a vibrant atmosphere which ties people's hearts and minds together with food culture. EVER BREW's restaurant brands include the world-renowned Delirium Cafe, where diners can enjoy over 40 varieties of Belgian beer on tap, as well as Belge Aube, Brasserie St. Bernardus, and Brasserie MUH.

EVER BREW conceptualizes eateries which connect upstream producers, including breweries, to the end consumer. Continually in search of the freshest motifs from Belgium and around the world, EVER BREW has grown to become a bridge of true Belgian culture to Japan.

Photo of Akira Furukido, Director of Delirium Cafe Ginza

We have wide selection of delightful Belgian beers on tap. Come join us and we'll recommend a pint you'll love.

Director, Delirium Cafe Ginza, Akira Furukido
More info

Delerium Cafe Tokyo

Location
Kasumigaseki, Tokyo
Category
Beer
Capacity
110 seats
Budget
¥4,000 ~ 5,000

BRASSERIE MUH

Location
神奈川県川崎市
Category
ビアバー
Capacity
48席
Budget
3,000~4,000円

Brasserie St.Bernardus

Location
東京都千代田区
Category
ビアバー
Capacity
54席
Budget
3,000~5,000円

※ EVER BREW uses TableSolution to manage reservations and customers across all its restuarant locations.

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